A pizza shop swapped 5 phone lines for 1 AI and stopped losing orders

The business

Baci Trattoria & Pizza (Naples, Florida)

An Italian restaurant and pizza shop. The owner, Frank, makes the pizza himself.

The problem

Baci had 5 phone lines and a hold message. When the phone rang, Frank had to stop making pizza and run to the front. He guessed he lost about 6 or 7 calls a night, and some could have been big parties.

The bot or tool

Certus AI

An AI phone agent for restaurants. It answers every call and takes the order, and it works with checkout systems like Toast, Square and Clover. Frank named it "Toni" so regulars hear a familiar name.

How they set it up

1. Cut 5 phone lines down to 1 number.
2. Let the Certus AI phone agent answer that number.
3. Gave it a name regulars would like: "Toni."

The source doesn't say how long setup took.

The result

• $50K+ in revenue from calls they used to miss.
• 1,000+ orders taken by the AI.
• 130+ hours saved by staff no longer on the phone.
• His Comcast bill (5 phone lines plus internet) went from $700 to $350 after moving to 1 line.

Hours saved

130+ hours in total (no time period given)

Money made or saved

$50K+ from missed calls, plus a Comcast bill cut from $700 to $350

Source

From Five Phone Lines to One AI: How Baci Trattoria Stopped Losing Orders with Certus AI

Certus AI, Mar 28, 2026. The company that sells the tool wrote this, so these are its numbers. It doesn't say over what time period.